Privacy Policy

Information we may collect and why

The types of information handled by an online casino site commonly include account details, identity and verification information, payment and transaction records, technical information and communications. We may collect information directly from you, automatically from the device or browser you use, or from service providers involved in verification, payments, security and site operations.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and account preferences. We use these details to create and administer your account, provide requested services, communicate with you, assist with support requests and help maintain accurate records.

Verification and security information

To help confirm identity, age, eligibility and account ownership, we may request verification information. This can include identity documents, proof of address, information about your source of funds where relevant, and records of checks carried out to prevent fraud, misuse or unauthorised access. These checks help protect players, the website and payment systems, and support the operation of a safer gambling service.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, account balances, payment methods, transaction references and related support enquiries. Payment information may be processed through external payment providers. Where appropriate, those providers may handle payment details under their own privacy notices. Transaction records help us provide account services, investigate disputed activity, prevent fraud, meet financial and record-keeping obligations, and respond to questions about an account.

Device, usage and technical data

When you use the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, pages viewed, approximate usage times, referring pages, error information and other identifiers associated with the device or browser. We use this information to keep the site working, understand general usage, identify unusual activity, improve performance, troubleshoot problems and support security.

Communications and preferences

If you contact support, we may keep records of your messages, account information, verification responses and the steps taken to resolve your enquiry. We may also record your choices about promotional communications, account notifications, privacy preferences and other service messages. Some operational messages may still be sent when necessary to administer an account, protect security or provide important information about the service.

How information is used

• To open, operate, maintain and secure player accounts.
• To provide website features, gaming services, payments and customer support.
• To complete identity, age, verification and anti-fraud checks.
• To detect suspicious, prohibited or unauthorised activity and protect the integrity of the service.
• To meet legal, regulatory, tax, financial, record-keeping and other applicable obligations.
• To investigate complaints, disputes, payment issues and suspected breaches of the website terms.
• To monitor and improve website performance, usability, security and reliability.
• To send service information and, where permitted and selected by you, marketing communications.
• To understand general trends and usage through aggregated or de-identified information where appropriate.

Sharing, security and retention

Who information may be shared with

Information may be shared where reasonably needed to provide the services, protect the website or meet an obligation. This may include authorised staff, technology and hosting providers, payment providers, identity and verification services, fraud prevention providers, customer support tools, professional advisers and other suppliers supporting site operations. These parties should only use information for relevant services or purposes and should apply appropriate protections.

Information may also be disclosed where necessary to investigate suspected fraud, unlawful activity, security incidents, breaches of the website terms or threats to players and others. It may be provided to courts, government bodies, law enforcement or other authorised parties when disclosure is required or permitted by applicable obligations. We do not sell personal information as a general business practice.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier requirements. No online transmission or storage method can be guaranteed to be completely secure, so you should use a strong password, keep account credentials private and contact support promptly if you suspect unauthorised account activity.

Storage and retention

Information may be stored or processed by service providers in Australia or other countries, depending on the systems used to operate the website. Where information is handled outside Australia, reasonable steps should be taken to support appropriate protection and lawful handling.

We keep information for as long as it is needed for the purposes described in this Privacy Policy, to operate an account, resolve disputes, maintain security, complete audits or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations.